Privacy Policy
Last Updated: March 18, 2026
At GoKitty LLC (referred to as "Company," "us" or "we"), we recognize that your privacy is important. This Policy discloses the privacy practices for the Company's family of Websites (collectively, the "Site"), as well as related products and services we may offer to you (collectively referred to as the "Services"). This Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms and Conditions, which is available at https://gokitty.com/page/terms-conditions, and that by accessing or using our Site, you agree to be bound by the Site's Terms of Use, as well as this Policy.
We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by placing a notice on our site and by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.
If you have any questions about this Policy, please feel free to contact us at support@gokitty.com.
By using the Site, you acknowledge this Privacy Policy. Where required by law, we will obtain your consent before collecting or using your personal information.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE
U.S. Use Only
This Site is intended for users located in the United States and is not directed to individuals in the European Economic Area (EEA), United Kingdom, or other jurisdictions outside the United States. If you access the Site from outside the United States, you do so at your own initiative and agree that your information will be processed in the United States.
Definitions
“Non-Personal Information” refers to information that does not directly identify you. However, certain technical data may be combined with other information in ways that could identify a user.
"Personal Information" is non-public information that is personally identifiable to you and obtained in order for us to provide services to you. Personal Information may include information such as your name or alias, email address, postal code, internet protocol address (IP address), phone number, account name and other related information that you provide to us or that we obtain about you.
1. Information We Collect
Generally, you control the amount and type of information you provide to us when using our Site.
When you browse our Site as a visitor or customer, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Site. Such information includes:
Geolocation information of your IP address and location (e.g., postal code, city, region, and country)
Device information, such as when you accessed our Services and information about the device used (for example, IP address, software or internet browser used, unique device identifiers and advertising identifiers)
As an account holder we additionally collect information such as:
Contact information, including name, phone number, email addresses and social identifiers
Postal code, city, region and country provided by users
Billing or payment information (such as the last four numbers of your credit card number, cardholder name, expiration date, and billing address)
User name and password
Photos, videos you may have provided to us
Online activity, including pages you have visited
Purchasing history
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to operate and improve the Site. Cookies are small data files stored on your device that help us understand how users interact with the Site.
We may use these technologies to:
- Ensure the Site functions properly
- Analyze usage and performance
- Remember user preferences
We may use third-party analytics tools (such as Google Analytics) to help us understand how users interact with the Site.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.
Third-Party Tracking Tools
We also use Third-Party tracking tools to improve the performance and features of our Site. These Third-Party tracking tools may collect information about your interactions with the Site and your device. However, you understand that such tools are created and managed by third parties outside our control. As such, we do not control what information is collected by such third parties or how such third parties use and protect that information.
We use Google Analytics Advertising Features which include AdWords remarketing services and DoubleClick Platform integrations to advertise on Third-Party websites to visitors of our Site. Third-Party vendors, including Google, use cookies to provide advertisements based on a user's past visits to various websites, including our Site. This remarketing can be seen in the form of advertisements on Google search result pages and other sites in the Google Display Network. Data collected through these services is subject to this Privacy Policy and the applicable third-party privacy policies. To opt-out of remarketing through Google's use of cookies, by changing your preferences in your Google Ad Settings: http://www.google.com/settings/ads. To opt-out of Third-Party vendor's use of cookies for remarketing (also known as interest-based advertising) visit the Network Advertising Initiative Opt-Out page link: http://www.networkadvertising.org/managing/opt_out.asp. You may also opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. To review additional Google Analytics opt-out options, click on the following link: https://tools.google.com/dlpage/gaoptout.
We may also use an outside advertising partner to display banner advertisements on our Site. As part of their service, they will place a separate cookie on your computer. We and our Third-Party ad server will collect and use Aggregate Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our Site in the same manner as above.
You may visit these pages to learn how to opt out of our Third-Party tracking tools:
http://www.google.com/settings/ads
http://youradchoices.com/appchoices
http://www.networkadvertising.org/managing/opt_out.asp
http://www.aboutads.info/
https://tools.google.com/dlpage/gaoptout
Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Site, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our users to help improve our Site.
Do Not Track ("DNT")
We do not respond to Do Not Track (DNT) signals. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
2. Sharing of Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share information with vendors who help us operate the Site and provide services (such as hosting, payment processing, and customer support).
Analytics Providers: We may share information with analytics providers to analyze how users interact with the Site.
Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests.
We do not sell personal information for monetary purposes. However, we may share information with third parties for advertising and analytics purposes.
3. Information Uses
We use your personal information for business purposes, including:
Register and manage your account, including to allow you access to and use of our Services
Measure interest in and improve our Services
Communicate with you
Enable communication between registered users looking for a pet and those with pets available
Make inferences about your interests or preferences
Provide you with an optimized experience and to group users of our Services based on, for example, usage and demographics
Respond to your questions and comments
Resolve disputes or troubleshoot problems
Prevent potentially prohibited or unlawful activities
Enforce our terms of use and notices; and as otherwise described to you at the point of collection
4. Additional Disclosures
We may disclose personal information as necessary to:
- Complete transactions and provide requested services (such as processing payments)
- Enable communication between users of the Site
- Comply with legal obligations or respond to lawful requests
- Protect our rights, users, or the public
5. Updating and Correcting Information
We believe you should have the ability to access and edit the personal information that you have provided to us. You may change any of your personal information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Site. You may also access and correct your personal information and privacy preferences by emailing or writing us at:
gokitty.com
10115 E Bell Road
Suite 107 PMB 192
Scottsdale, AZ 85260
Email: support@gokitty.com
Please include your name, address, or email address when you contact us.
We encourage you to promptly update your personal information if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, certain information may be retained as required for legal, operational, or backup purposes.
6. User Choices on Collection and Use of Information
We may, from time to time, send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents working on behalf of Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can "opt-out" by accessing your account online, editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain information as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.
Access to personal information is limited to authorized personnel who need it to perform their job functions.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Miscellaneous
You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use, or disclose personal information about minor visitors.
You should also be aware that when personal information is voluntarily disclosed (i.e. your name, email address, etc.) in the public areas on this Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Site Terms of Use Agreement for our Site Conduct policies. https://gokitty.com/terms-conditions
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the personal information we collect, use, and disclose about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right to Opt-Out: You may opt out of the sale or sharing of your personal information, if applicable.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise your rights, please contact us at: support@gokitty.com
We may need to verify your identity before processing your request, and we will respond in accordance with applicable law.
We do not sell personal information for monetary purposes. However, we may share information with third parties for advertising and analytics purposes, which may be considered “sharing” under California law.
11. Children’s Privacy
This Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.
12. Privacy Requests and Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at: support@gokitty.com
You may request access to, correction of, or deletion of your personal information by contacting us using the above email.
We may need to verify your identity before processing your request and will respond in accordance with applicable law.
We will respond to verifiable requests within the timeframes required by applicable law.
You may reach our Privacy Compliance Officer by sending written correspondence to the address below.
gokitty.com
10115 E Bell Road
Suite 107 PMB 192
Scottsdale, AZ 85260
Email: support@gokitty.com