Privacy Policy
Last updated September 11, 2024
At GoKitty LLC (referred to as "Company," "us" or "we"), we recognize that your privacy is important. This Policy discloses the privacy practices for the Company's family of Websites (collectively, the "Site"), as well as related products and services we may offer to you (collectively referred to as the "Services"). This Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms and Conditions, which is available at https://gokitty.com/page/terms-conditions, and that by accessing or using our Site, you agree to be bound by the Site's Terms of Use, as well as this Policy.
We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by placing a notice on our site and by updating any privacy information on this page. Your continued use of the Site and or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.
If you have any questions about this Policy, please feel free to contact us at support@gokitty.com.
IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
Definitions
"Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Site with a web browser. It may also include publicly available information that is shared between you and others.
"Personally Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Site. Personally Identifiable Information may include information such as your name or alias, email address, postal code, internet protocol address (IP address), phone number, account name and other related information that you provide to us or that we obtain about you.
1. Information We Collect
Generally, you control the amount and type of information you provide to us when using our Site.
When you browse our Site as a visitor or customer, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Site. Such information includes:
- Geolocation information of your IP address and location (e.g.; postal code, city region and country)
- Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, unique device identifiers and advertising identifiers)
As an account holder we additionally collect information such as:
- Contact information, including name, phone number, email addresses and social identifiers
- Postal code, city, region and country provided by users
- Billing or payment information (such as the last four numbers of your credit card number, cardholder name, expiration date, and billing address)
- User name and password
- Photos, videos you may have provided to us
- Online activity, including pages you have visited
- Purchasing history
Cookies
Our Site uses "Cookies" to identify the areas of our Site that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Site. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Site correctly or at all. We never place Personally Identifiable Information in Cookies.
Third Party Tracking Tools
We also use third party tracking tools to improve the performance and features of our Site. These third party tracking tools are designed to collect only Non-Personal Information about your use of our Site. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
We use Google Analytics Advertising Features which includes AdWords remarketing services and DoubleClick Platform integrations to advertise on third party websites to visitors of our Site. Third-party vendors, including Google, use cookies to provide advertisements based on a user's past visits to various websites, including our Site. This remarketing can be seen in the form of advertisements on Google search result pages and other sites in the Google Display Network. Any data collected will be used in accordance with our privacy policy and Google's privacy policy. To opt-out of remarketing through Google's use of cookies, by changing your preferences in your Google Ad Settings: http://www.google.com/settings/ads. To opt-out of third-party vendor's use of cookies for remarketing (also known as interest-based advertising) visit the Network Advertising Initiative Opt-Out page link: http://www.networkadvertising.org/managing/opt_out.asp. You may also opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. To review additional Google Analytic opt-out options, click on the following link: https://tools.google.com/dlpage/gaoptout.
We may also use an outside advertising partner to display banner advertisements on our Site. As part of their service, they will place a separate cookie on your computer. We and our third party ad server will collect and use Aggregate Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our Site in the same manner as above.
You may visit these pages to learn how to opt out of our third party tracking tools:
Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Site, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Site.
Do Not Track ("DNT")
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
2. Information Uses
The use of your Personally Identifiable Information is for Business Purposes in order to provide quality service.
- Register and manage your account, including to allow you access to and use of our Services
- Measure interest in and improve our Services
- Communicate with you
- Enable communication between registered users looking for a pet and those with pets available
- Make inferences about your interests or preferences
- Provide you with an optimized experience and to group users of our Services based on, for example, usage and demographics
- Respond to your questions and comments
- Resolve disputes or troubleshoot problems
- Prevent potentially prohibited or unlawful activities
- Enforce our terms of use and notices; and as otherwise described to you at the point of collection
3. Release of Information
We will not sell, trade, or rent your Personally Identifiable Information to third parties for marketing purposes. We do provide some of our product and service offerings through contractual arrangements made with the our users (e.g.; buyers/sellers), affiliates, service providers, partners, and other third parties ("Service Partners"). We and our Service Partners may need to use some Personally Identifiable Information in order to perform tasks between our respective sites, or to deliver products or services to you. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Site; and may release your name, email address, phone number, city or postal code and other Personally Identifiable Information you've provided in your messages to the users you have contacted on our Site.
Our Service Partners include:
We will encourage our Service Partners to adopt and promote strong privacy policies. However, the use of your Personally Identifiable Information by our Service Partners is governed the respective privacy policies of those providers, and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites accessible through this Site, including our Advertising and Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each Site's privacy policy. We are not responsible for the policies or practices of third parties.
Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. In such cases, we will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Aggregate Information about our customers' sales, traffic patterns, and related Site information to third party advertisers.
4. Updating and Correcting Information
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Site. You may also access and correct your personal information and privacy preferences by emailing or writing us at:
gokitty.com
10115 E Bell Road
Suite 107 PMB 192
Scottsdale, AZ 85260
Email: support@gokitty.com
Please include your name, address, or email address when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
5. User Choices on Collection and Use of Information
We may, from time to time, send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents working on behalf of Company and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can "opt-out" by accessing your account online editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
Depending on your location and subject to applicable law, you may have the following rights with regard to the Personally Identifiable Information we control about you:
- The right to request confirmation of whether we processes Personally Identifiable Information relating to you, and if so, to request a copy of that Personally Identifiable Information
- The right to request that we rectifies or updates your Personally Identifiable Information that is inaccurate, incomplete or outdated
- The right to request that we erase your Personally Identifiable Information in certain circumstances provided by law
- The right to request that we restrict the use of your Personally Identifiable Information in certain circumstances
- The right to request that we export to another company, where technically feasible, your Personally Identifiable Information that we hold in order to provide Services to you
6. Security of Your Personally Identifiable Information
At our Site you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your Personally Identifiable Information. For example:
We work hard to ensure that the data we collect is reliable, accurate, complete, and current. We keep collected information indefinitely and use it pursuant to the Site's Terms of Use and Privacy Policy or to comply with any applicable legal or ethical reporting or document retention requirements.
We limit access to Personally Identifiable Information only to specific employees, contractors, and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account in order to allow them to troubleshoot problems you may be having with the Site.
Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect Personally Identifiable Information. Our secure servers and our data centers are protected by industry-standard encryption, and our servers reside behind firewalls and employ high-level password protection.
Finally, access by you to your Personally Identifiable Information is available through a password selected by you and your email address. This password is encrypted. We recommend that you do not divulge your password to anyone.
In order to most effectively serve you, credit card transactions and order fulfillment are handled by established third party banking institutions and processing agents (such as PayPal, Stripe). They receive the information needed to verify and authorize your credit card or other payment information and to process your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
7. Miscellaneous
You must be at least 18 years old to have our permission to use this Site. Our policy is that we do not knowingly collect, use, or disclose Personally Identifiable Information about minor visitors.
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) in the public areas on this Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Site Terms of Use Agreement for our Site Conduct policies. https://gokitty.com/terms-conditions
If you have any questions, concerns or inquiries about our Privacy Policy, or our use of your Personally Identifiable Information, or our privacy practices, please contact us at support@gokitty.com. You can also reach our Privacy Compliance Officer by sending written correspondence to:
gokitty.com
10115 E Bell Road
Suite 107 PMB 192
Scottsdale, AZ 85260
Email: support@gokitty.com